In the article Survey on enhancing cross-border payments (without a date), FATF invites the readers to participate in a survey. Further in the article FATF speaks about the private sector:

This includes banks, payment service providers, Fintech companies, money or value transfer services providers, and other stakeholders

When the reader continues to the start of the survey, it turns out that it is not a survey asking for input from the clients of financial institutions, though they are stakeholders too.
It is worrying that FATF is not interested in all stakeholders. EBA is doing that better.